Digital Economy

White Paper- Customer Protection in the Digital Lending Ecosystem in India

India’s financial landscape is rapidly evolving, with digital lending companies at the forefront of this transformation. These fintech pioneers are making credit more accessible, offering consumers the convenience of digital platforms. However, this growth comes with its own set of challenges—unauthorized lending apps, cybersecurity threats, and diminishing consumer trust are pressing concerns that need urgent attention.

In collaboration with the Digital Lenders Association of India (DLAI), The Dialogue has crafted a comprehensive white paper titled Customer Protection in Digital Lending. This paper delves into the critical issues facing the sector today. Through thorough research and stakeholder consultations, we explore the current digital lending landscape, its vulnerabilities, and the low adoption of crucial technological safeguards by lending companies.

What strategies can safeguard consumers in this expanding digital lending space? How do we address the growing threat of fraudulent apps and cybercrime? What steps must be taken to ensure the future of secure digital lending in India? To uncover the answers to these pivotal questions, download the full white paper and explore the future of digital lending in India.

Authors:

Senior Research Associate

Senior Programme Manager - Competition Law and Policy

Editor(s):

Head of Communications